IT services that serve external clients require extra care: availability, security, and clear communication.
SLAs and Transparency
Define realistic SLAs and communicate them clearly. When things go wrong, proactive updates build trust.
Security First
Client data demands strong controls. Use least privilege, encryption, and regular audits as baseline practices.
Documentation
Provide clear docs for clients: how to access services, how to get support, and what to expect in normal operation.